![]() ![]() They will give you specific instructions for how to do this when you contact them. If you would prefer not to share your file publicly, you can temporarily invite a representative of the Support team to the file. If you're comfortable sharing the file publicly, you can update your link sharing settings. The Support team doesn't automatically have access to your account or the content your files. You'll can attach a URL to your Figma file when you submit a bug report. If the issue is happening in a specific file, the Support team will need a link to the file to troubleshoot further. The Support team may ask you further questions about your setup to help identify where the issue might be occurring. They will be able to help you troubleshoot and identify underlying issues. If you are continuing to run into issues opening a file, please reach out to Figma's Support team. Open the Developer tools in the browser or desktop app using the shortcut: This information can help the Support team find and diagnose any error messages. If there are any errors there, you can share a copy of the Console log with Figma's Support team. If any of these actions fail, they will show as red in the Console log. The Console log in Chrome's developer tools records any actions the browser has performed. Desktop App: Force-quit the Figma desktop app, then restart it.Browser: Quit your browser application, then open Figma in a new browser window.If you're not getting a 404 message or a memory alert, there are some actions you can take to improve performance: This can involve splitting up large files, removing hidden layers, or reducing large assets. To continue to use affected files, you will need to reduce your memory usage. ![]() If your file is using upwards of 75% of the browser's memory, you may not be able to open or edit the file. If you're working with large files and libraries in Figma you may run into these limits. This can differ across devices but the general understanding is there's an active memory limit of 2GB for each tab in a browser. Reach out to the file owner to see if they have removed your accessĮvery browser has its own active memory limit.Check your deleted files to see if you can locate the file there.Confirm you've accepted the invitation to view or edit the file under the correct account.Confirm you're logged in on the correct account.If you open a file link and get a 404 page, the two most common explanations for this are: If you're unable to open or load files there are a few things we recommend. There are a number of factors that may cause issues with loading files. ![]()
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